What is an Order Management System?
Order Management is the whole process that comes in the order -to- cash conversion. Basically for any B2B or B2C company, it relies on the core system that ensures a smooth end to end cycle of receiving and processing a customer order to the fulfillment stage. It’s a complex process that cannot be fulfilled in isolation. From the customer service team to the warehouse staff to the accounting department to the delivery partner everyone gets involved in the order management system. An effective OMS(Order management system) provides a centralized place to manage orders from all sales channels and ensures a smooth business workflow while keeping a customer happy.
Must have Features For an Order Management System
Getting an order form various channels is not an order management system. This is the phase where order management comes into play to get it fulfilled. E-commerce merchants need to timely get notified about a new order, check the warehouse for item availability and process on the ultimate route to achieve the fastest delivery. Things are not as easy as it sounds, especially when a business is growing and needs to fulfill bulk orders coming from different sales channels. Though to ensure an optimized order management system software, we study the needs of our clients and provide them the maximum value. And in general, we keep these key features on our every OMS:Centralized order management
Multiple payment gateway supports and fraud check
Inventory management
Shipping services integration
Customer management
Shopping platform integration
A four-step process for an effective Order Management System
Nowadays, businesses cannot scale with traditional ways of customer dealing. The so-called millennials want a shorter time frame for their order to get delivered. And to sustain such customers & clients you need a faster and efficient order management system.
That’s where this four-step order management process comes on the frontline to help online retailers and businesses. These synced steps build a fluid process & communication channels that help you to take more orders and grow quicker. Let’s see them:
How do you choose the right Order Management Software
Selecting the best development company for an order management system is a significant decision. And that’s why here we have created a checklist to help you in finding the best management solution provider.
What you need to look for in selecting an effective Order Management System?
- Do they facilitate automation and eliminate the manual processes?
- Do they support multiple warehouse locations?
- Do they enable you in managing sales across multiple currencies, channels, and geographies?
- Do they facilitate the analytics & forecasting helping you better understand the problems, and plan accordingly?
- Do they provide access to an API that will allow you to scale your business?
- Do they support native as well as third-party integrations helping you broaden the ecosystem (i.e. warehouse management, accounting, fulfillment, 3PL, etc.)?
- Is the platform static or continually adding new features & functionalities?
A good online inventory and order management software is essential for any small eCommerce business. As it helps their business establish in the competitive market. You may use our unified business tool that features an ultra-modern design, robust features, user friendly interface, and seamless integrations with marketplaces, shipping carriers, shopping carts, and accounting software. That includes a real-time inventory tracking system helping you streamline and automate the back-end processes.
